Operators lose money and customers due to order mistakes at the counter. Customer-facing displays fix this. They show orders in real-time. This guide helps you set up a display with your Lavu POS.
Why a Customer Facing Display Matters for Your Business
A customer-facing display cuts order errors. It creates transparency between staff and customers. For instance, a 5% drop in errors saves a busy restaurant hundreds weekly in remade food. This also makes customers happier.
Displays market for you. Show daily specials or high-profit items. Suggest a $2 drink or a $3 dessert. This raises your average check value. Lavu POS tracks these sales gains.
Choosing the Right Hardware for Your Lavu POS
Choose a display that works with your Lavu POS system. Tablets or dedicated screens are common. Pick a display size right for your counter and customer view. Find durable, spill-resistant models.
Think about how to connect it. Many displays use USB, HDMI, or Ethernet. Lavu POS works with many hardware setups. Confirm display specs meet your needs. This avoids future problems.
Connecting Your Display to Lavu POS
First, connect your customer-facing display to your main POS terminal. Use the right cables, like HDMI for video and USB for data. Turn on both devices. The display may need its own power source.
Next, set up the display in your Lavu POS software. Go to hardware settings. Your Lavu system should find the new display. Choose it as the customer-facing option. Follow the setup steps.
Customizing Your Display’s Content
Add your restaurant’s brand to the display. Upload your logo. Choose background colors. This makes a consistent look. Use Lavu POS settings for these visuals. Consistent branding builds customer trust.
Decide what order details show on the display. Show item names, quantities, prices, and the total. Play promotional images or videos when the display is idle. A rotating ad for a $10 meal deal turns waiting time into sales. Marty, Lavu’s AI, suggests best times for these promotions using past sales.
Engaging Customers with Order Details and Promotions
The display’s main job is to show the order. Customers see each item as staff enters it. This stops errors before payment. It builds customer confidence. It also speeds up ordering.
Use the display for marketing too. Show new menu items or special offers. A ‘Today’s Special: 15% off Appetizers’ message can increase add-on sales. Marty analyzes which promotions work best. This helps you plan future campaigns and lowers food cost by selling more inventory.
Training Staff for Optimal Display Interaction
Train your staff on the customer-facing display. They must know its benefits for the business and customers. Stress its role in cutting order errors and improving talk. Good training stops counter confusion.
Tell staff to ask customers to check their orders on the display. This gives customers control and finds mistakes early. Show staff how to update promotions or fix small display problems. Trained staff makes the system work well. This can reduce transaction times by 10-15 seconds per order, improving customer flow.
Measuring Your Display’s Impact and ROI
Track important numbers to see the display’s value. Watch order accuracy and average check size. Look for fewer voids or remakes. A 2% rise in average check size adds thousands to your yearly revenue.
Use Lavu’s reports to check sales data. Marty shows exact sales gains from displayed promotions. Compare sales before and after installation. This gives clear ROI data. If labor costs are 28%, fewer transaction errors slightly lower this. Staff spend less time fixing mistakes.
Key Takeaways
- Install a customer-facing display to reduce order errors and improve customer trust.
- Choose display hardware that is compatible with your Lavu POS system.
- Connect and configure your display settings directly within Lavu software.
- Brand your display and show real-time order details to customers.
- Program promotional content to increase average check size by suggesting add-ons.
- Train your staff to guide customers in reviewing their orders on the display.
- Use Lavu’s reports and Marty AI to track sales increases and error reductions.
- Consider your display an active marketing and accuracy tool for your business. Visit https://lavu.com/demo for more.
Frequently Asked Questions
Can any display work as a customer-facing display?
No. Your display must be compatible with your POS system. Check connectivity and software requirements before purchasing.
Does a customer-facing display reduce order errors?
Yes. Customers confirm their order items and total in real-time. This reduces miscommunications and remakes.
Can I run promotions on my customer-facing display?
Yes. Lavu POS allows you to configure advertisements and special offers. Display them when the screen is idle.
Is training required for staff to use the display?
Yes. Staff should understand how the display works. They guide customers to review their order details.
How much does a customer-facing display cost to set up?
Costs vary based on hardware and installation complexity. Displays can range from $100 for a tablet to $500+ for a dedicated screen.
Does a customer-facing display speed up service?
Yes. It clarifies orders quickly, which reduces confusion. This helps move the line faster.
Can the display show different languages?
Yes, some advanced systems offer multi-language support. Check your Lavu POS settings for specific language options.
How can I track the success of my display?
Use your Lavu POS reporting features. Marty AI can analyze sales data and promotion effectiveness.
Ready to see Lavu in action?
Book a free demo and see how Lavu helps operators like you.
