Lavu vs Toast POS — choosing between these two leading restaurant POS systems in 2025 isn’t easy. Both offer robust tools for modern restaurants, from streamlined order management to real-time analytics. However, Lavu POS stands out with greater flexibility, better customization, and a more user-friendly interface. In this comparison, we’ll break down the key features, pricing, and performance of Lavu and Toast POS to show why Lavu POS is the smarter choice for restaurants aiming to grow in 2025.

When it comes to restaurant POS systems, Toast is a familiar name. It’s functional and widely used, but many restaurant operators find themselves looking for an alternative that offers more reliability, better support, and tools to boost profitability. That’s where Lavu comes in—a premium solution designed for restaurants tired of being stuck with outdated, inflexible systems and subpar service.

Why O’Maddy’s Switched from Toast to Lavu: A Real-World Lavu vs Toast POS Case Study

Lavu vs Toast POS: Why More Restaurants Are Choosing Lavu

While Toast gets the job done, it often feels like a system you settle for. It’s well-known and works well enough for many, but its traditional approach and proprietary hardware can make it difficult for restaurants to adapt, innovate, or leave. On the other hand, Lavu offers a refreshing alternative for operators who want:

• Unmatched Reliability: Lavu boasts 99.99% uptime, ensuring your operations run smoothly even during the busiest times.

• World-Class Support: With a 91 NPS score and 24/7 customer service, Lavu’s team is always there to solve problems quickly.

• Profitability Tools: From dual pricing to no credit card processing fees, Lavu is built to help restaurants maximize their bottom line.

• Flexibility and Scalability: Lavu’s iPad-based platform works with a variety of hardware and integrates seamlessly with third-party tools like Uber Eats and QuickBooks.

The Problem with Toast

Toast hooks restaurants with its familiarity and built-in features, but many operators find themselves frustrated with:

• Locked-In Systems: Toast relies heavily on proprietary hardware, making it hard (and costly) to switch or integrate other tools.

• Surprise Fees: Toast’s payment processing costs can eat into your profits, leaving little room for growth.

• Inflexibility: Customization is limited, forcing restaurants to adapt their operations to the system rather than the other way around.

What Real Customers Are Saying About Toast

On G2, users report frustrations with Toast’s support and fees:

• “Customer service for ToastTab can be frustrating.”

• “The system works, but it locks you in, making it hard to change or adapt as your business grows.”

Many operators start with Toast but eventually outgrow its limitations, looking for a solution like Lavu that offers more flexibility, better value, and superior support.

What Makes Lavu the Premium Alternative for Restaurants

1. Unmatched Reliability

Restaurants can’t afford downtime. With 99.99% uptime, Lavu ensures your POS system works seamlessly, even during peak hours or technical glitches. This reliability gives you peace of mind and allows you to focus on running your business.

2. World-Class Customer Support

Unlike Toast, which often gets mixed reviews for its customer service, Lavu delivers 24/7 support from a highly rated team. Whether it’s late-night troubleshooting or last-minute setup help, Lavu’s experts are always available to keep your restaurant running smoothly.

Lavu has a 91 Net Promoter Score (NPS)—the highest in the industry—reflecting its dedication to exceptional customer service.

3. Profitability-Driven Tools

Lavu isn’t just a POS system—it’s a tool to grow your profits. Key features include:

• Dual Pricing: Maximize revenue by offering different prices for cash and card payments.

• No Credit Card Processing Fees: Save thousands annually by eliminating hidden transaction costs.

• Integrated Online Ordering: Boost sales without paying extra for third-party delivery platforms.

4. Flexible and Scalable

Lavu’s iPad-based platform works with a variety of hardware, giving you the freedom to choose what works best for your business. It’s also highly customizable, making it perfect for restaurants of all sizes—from single locations to multi-location operations.

The Toast Experience: Good, But Not Great

Toast is popular because it’s widely available and functional, but for many operators, it lacks the innovation, flexibility, and support they need. Its reliance on proprietary hardware and traditional systems can make operators feel stuck, especially as their needs evolve.

The Lavu Experience: Built for Growth

Lavu is the go-to solution for restaurants that want to break free from Toast’s limitations and take their operations to the next level. With advanced features, better support, and a focus on profitability, Lavu is ideal for operators who have tried other systems and are ready for a premium product that truly delivers.

Lavu

Reliability 99.99% uptime Reliable, but occasional downtime reported

Support 24/7 world-class customer service Mixed reviews on response times

Profitability Dual pricing, no credit card processing fees Credit card processing fees apply

Flexibility Customizable workflows, iPad-based hardware Proprietary hardware with limited customization

Integration Options Uber Eats, QuickBooks, and more Built-in features, limited third-party integrations

Ease of Switching Works with existing hardware for seamless transitions Requires proprietary hardware, making switching costly

Lavu vs Toast POS: Which System Is Right for Your Restaurant?

If you’re ready to move beyond basic functionality and invest in a system that prioritizes your restaurant’s growth, Lavu is the clear choice. It’s designed for operators who:

• Value reliability and can’t afford downtime.

• Want exceptional support that’s always available.

• Need tools to boost profitability, not chip away at it.

• Are tired of being locked into inflexible systems.

Lavu vs Toast POS: Ready to Make the Switch to a Smarter Solution?

Join thousands of restaurants worldwide that trust Lavu to simplify operations, increase profits, and deliver an exceptional experience. Learn more about Lavu and see how it can transform your business today.

This combined version highlights Lavu’s strengths, directly addresses Toast’s limitations, and incorporates detailed comparisons and real user feedback from G2. Let me know if you’d like further adjustments!

Lavu Demo

Final Thoughts on Lavu vs Toast POS: Which One Delivers More Value in 2025?

When deciding between these two POS systems, it’s clear that Toast and Lavu are designed for different types of restaurants.

Toast offers easy-to-use tableside ordering and built-in online ordering, making daily operations smoother. On the other hand, Lavu is better suited for larger or growing businesses, thanks to its multi-location management tools and advanced customization options.

Here are some factors to keep in mind as you decide:

  • The size of your business now and where you see it in the future
  • Your budget and preferred pricing model
  • Integration needs with third-party tools
  • How much customization your operations require
  • The level of staff training needed for a smooth transition

Toast focuses on simplicity, making it ideal for smaller operations that want a straightforward system. Lavu, with its more advanced features, is a better match for businesses that need flexibility or are planning to expand.

Ultimately, your choice should reflect your restaurant’s specific needs and growth plans. If you value ease of use and simplicity, Toast might be the way to go. If you’re looking for a system with more advanced features and scalability, Lavu could be the better option. Both systems are designed to adapt to the evolving demands of the restaurant industry, ensuring they stay relevant and useful.

FAQs

1. Which is more affordable: Lavu or Toast POS?

In the Lavu vs Toast POS comparison, Lavu typically offers more affordable pricing options. Lavu’s transparent pricing structure allows businesses to choose only the features they need. Toast POS often includes additional fees for hardware, payment processing, and software upgrades, which can add up quickly. Lavu’s flexibility in hardware and modular features makes it a budget-friendly option for many restaurants.

2. Why did O’Maddy’s switch from Toast to Lavu POS?

O’Maddy’s chose Lavu POS over Toast POS due to Lavu’s flexibility, better customer support, and lower overall costs. Their team reported a smoother onboarding experience and more responsive support with Lavu. In the Lavu vs Toast POS debate, this real-world switch highlights how Lavu can deliver a more tailored and service-focused experience, especially for restaurants that prioritize quick issue resolution and operational agility.

3. Does Lavu POS support third-party integrations better than Toast?

Yes, Lavu POS supports a wide range of third-party integrations, giving it an edge in the Lavu vs Toast POS comparison. Lavu works seamlessly with accounting tools, delivery apps, inventory systems like MarketMan, and marketing platforms. Toast POS has integrations too, but many are limited or come with additional charges. Lavu’s open ecosystem provides restaurants more control and cost efficiency.

4. Can I use my own hardware with Lavu POS?

Absolutely. One of the biggest advantages in the Lavu vs Toast POS battle is Lavu’s hardware flexibility. Lavu is iPad-based and allows restaurants to use their own compatible devices, reducing startup costs. Toast POS requires purchasing their proprietary Android-based hardware, which can be a barrier for smaller restaurants or those wanting to scale on a budget.

5. Which POS system has better features for menu and inventory management: Lavu or Toast?

When it comes to Lavu vs Toast POS, both platforms offer strong menu and inventory management, but Lavu’s smart ordering and customizable inventory insights give it an edge. With features like low-stock alerts, vendor management, and integration with platforms like MarketMan, Lavu helps restaurants streamline operations and reduce waste.