Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Gone are the days when servers would approach a customer with a pen and paper. Today, technology is at the helm of on-premise ordering processes. Customers in the restaurant industry can directly place their orders on tableside tablet systems. The new technology also allows servers to enter customer orders on hand-held devices. To get a better understanding of the changes happening in this space, let’s have a look at the technology being used to streamline on-premise ordering:
Restaurant Point of Sale (POS) System
The heart of efficient on-premise ordering lies with the restaurant point of sale (POS) system. For instance, a mobile point of sale (mPOS) streamlines communication between several stations within the restaurant and provides data in tandem. Such a system is easy to install and simplifies the entire process from order taking to serving the customer.
The role of POS systems today cannot be overlooked. They are a hybrid system that can take orders, process credit card payments, print receipts, operate as a server station, and display information on a user-friendly screen. The benefits of a POS system to the on-premise ordering process include:
- Tracking daily cash in and cash out
- Recording payment methods used by each guest
- Tracking and measuring sales metrics
- Generating sales report for different periods of time
- Gathering and storing real time customer information
Tableside Ordering System
Among the revolutionary on-premise restaurant ordering technologies is tableside ordering. Restaurants are using tableside touch screen ordering systems to provide better services to customers. The ordering process involves the server or the guest inputting their order on a tableside screen. With the aim being to satisfy the needs of the customers, most of these systems are tailored to the customer.